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Frequently Asked Questions

Betta Auto Hire have been hiring vehicles across Brisbane for more than 20 Years!

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How can I contact Betta Auto Hire?

Our address is 217 Bloomfield St, Cleveland. Please feel free to drop by or give us a call on 07 3821 1622 during office hours.
Alternatively, fill out our Contact Us or Booking Enquiry forms with your needs and we will get back to you as soon as possible.

What ARE YOUR OFFICE HOURS?

Monday – Saturday: 8am – 5pm
Sunday: 8am – 10am & 3pm – 5pm

Where do I pick up and return my hire vehicle?

Our main office is located at 217 Bloomfield St, Cleveland. We are based in the Redlands on the south east side of Brisbane. We also have an off-airport location so you can now hire a car from Brisbane airport.

What are your arrangements for airport transfers?

Airport transfers are available upon request, between 8am-5pm Monday to Friday for up to 4 people for $60 each way (unless prior arrangements are made). One of our friendly Betta Auto Hire staff will meet you at the Brisbane Airport, and from there you will be driven to our Cleveland office.  On completion of hire, you are to return the vehicle to the Cleveland office, from where we will transfer you to the airport (approx 40 min drive). Please contact our friendly staff for more information on this service.

For more information please visit our airport transfers page here.

How can I book a vehicle?

You can give us a call on (07) 3821 1622 during office hours or just fill out our Booking form and we will send you a booking confirmation within 24 hours, or a phone call to discuss your options.

Who can hire and drive your vehicles and what licence do I need?

All drivers must be over 25 and under 80 and hold a full, unrestricted open licence. If you are required to carry a medical certificate to drive, this must be presented at time of hire. We accept State, Overseas and International licences. Even our 3 tonne Pantec trucks can be driven on a car licence!

What about additional drivers?

There is no extra charge for extra drivers but we do require licence details for all drivers. Please note that anyone who drives any of our vehicles must sign the contract in person. This is particularly important for our Pantec trucks as we must instruct all drivers on how to safely operate the vehicle.

What about insurance?

We have 3 options for Insurance excess coverage with our vehicles. The Prices of these do vary on the amount of days you hire the vehicle for, so please refer to your quote.

Cars, Utes and Vans

Platinum Cover:
Multi-vehicle excess of $300
Single Vehicle Excess of $300

Stress Free Cover:
Multi-vehicle excess of $750
Single Vehicle Excess of $1500

Risk Taker Cover:
Multi-vehicle excess of $3000
Single Vehicle Excess of $3000

Trucks:

Platinum Cover:
Multi-vehicle excess of $500
Single Vehicle Excess of $1000

Stress Free Cover:
Multi-vehicle excess of $1000
Single Vehicle Excess of $4000

Risk Taker Cover:
Multi-vehicle excess of $4000
Single Vehicle Excess of $4000

Items not covered by insurance or your damage waiver includes but is not limited to:

  • Damaged tyres or missing items (i.e. hubcaps, isolator keys, etc.)
  • Under body damage
  • Damage above cabin height on trucks and caged utes

All our vehicles are covered by 24 hour RACQ roadside assistance (call-out fees may apply).
*Maximum excess for cars is $3000.00, and for Trucks $4000.00.

Do you do one-way hires?

Currently one-way hires are not available. All vehicles must be returned to one of our depots in Cleveland, or Brisbane airport.

What do I do if involved in an accident?

Fill in the incident report form located in the glove box of your hire car. Get the other driver’s licence and registration details. Details of any witnesses. Take photos of the incident. Call Betta Auto Hire’s office.

How many kilometres do I get with my hire?

All vehicles have a free kilometre limit included in the hire rate. Excess kilometres are charged at a standard rate.

Cars: limit is 200km/day, $0.22 per excess kilometre
Utes: limit is 150km/day, $0.22 per excess kilometre
Trucks: limit is 100km/day, $0.30 per excess kilometre

Is a bond/deposit required?

Yes. This amount depends on the insurance excess option chosen.
(Credit Card owners must be present with their licence).

Trucks:
Platinum Cover: $250 on a Visa or Mastercard
Stress Free Cover: $250 on a Visa or Mastercard
Risk Taker Cover: $2500 Pre-authorisation on a Visa or Mastercard

Cars:
Platinum Cover: $250 on a Visa or Mastercard
Stress Free Cover: $250 on a Visa or Mastercard
Risk Taker Cover: $1000 Pre-authorisation on a Visa or Mastercard

Utes:
Platinum Cover: $150 on a Visa or Mastercard
Stress Free Cover: $150 on a Visa or Mastercard
Risk Taker Cover: $1000 Pre-authorisation on a Visa or Mastercard

Trailers:
$100 (There is no insurance offered with trailers as they are to be covered by the insurance of the vehicle towing the trailer)

How do I pay for my hire?

The bond must be paid on a Credit card or Debit Card when you pick up your hire vehicle, and the card holder must be present with their licence. The vehicle hire can be paid for in cash or card.

Please check with our staff if you have any queries about payment.

What if I return my hire vehicle early?

We require at least 24 hours notice when returning a hired vehicle early, and during peak seasons there is a no refunds for early returns policy. The daily rate on any discounted or special hires may be recalculated at standard hire rates. Any refunds given will be at the discretion of Betta Auto Hire.

Where can I take my hire vehicle?

The rental area for our vehicles is limited to the South-East Queensland tourist areas. These include the Gold Coast, Sunshine Coast, Brisbane and Toowoomba areas, or any other area within 300km of the Brisbane City Centre. With prior approval, executive vehicles, tourist vehicles, and people-movers ONLY may be used outside the 300km area. Vehicles are restricted to sealed roads only. Vehicles must not be submerged in water or come in contact with salt water. Driving at night in country areas is strongly discouraged to avoid animal damage.

Our vehicles are the preferred hire vehicles to use on North Stradbroke Island, and unlike other hire companies you are covered for insurance on the vehicle ferry to the island.

Do you have any vehicles with tow bars?

We do have vehicles that are suited to towing up to 3 tonne.

Nissan Navara – 3 Tonne towing capacity 

Toyota Fortuner – 2.8 Tonne towing capacity

Toyota Hilux 2wd – 750kg towing capacity 

Hyundai Iload – 750kg towing capacity 

Please request this at the time of booking as not all our vehicles have them.

What about fuel?

All vehicles are supplied with a full tank of fuel. The vehicles must either be returned with a full tank of fuel or the renter will be charged a $20 re-fueling fee plus the cost of the fuel. All fuel costs are the hirer’s responsibility and you must return the vehicle with a fuel receipt.

Can I also rent moving equipment, GPS's, Etc?

Upon request we can supply you with:

  • Trolleys
  • Blankets
  • Ropes
  • Navman GPS
  • Maps
  • Street directories
  • Baby seats

Details including pricing can be found here. Please advise us if you desire any of these services with your booking.

How much does it cost to hire a truck?

From as little as $99 per day, Sunday – Thursday.
All Betta Auto Hire removalist trucks include a hydraulic lifter at no extra charge, to help with those heavy items.

Are the Rental Trucks automatic or manual?

All trucks on fleet at Betta Auto Hire are Automatic.

Can I use someone else’s credit card to pay for the hire car?

Yes, if the card holder is with you, they must hold two valid Australian Identification items (driver’s licence, passport ect.)

Do you have an age restriction on hires?

Yes, you must be Between 25 & 80 years old to hire our rental vehicles.

Can I take the hire car to Stradbroke Island?

Yes, all our vehicles can go over to any of the surrounding Islands in the Redlands. As long as the hirer follows the terms and conditions on the agreement.

Can I return my hire vehicle to the airport?

Yes we can organise to drop off the vehicle at our off airport location. There is a minimum day rental period for this service, so please check with the staff at Betta Auto Hire first.

How do I pay for tolls?

All the Betta Auto rental vehicles are registered and fitted with a Linkt toll tag. Any tolls accumulated will be charged accordingly, or this can be finalised at the end of the hire period. See our Vehicle Inclusions page for more information.

Can we extend our vehicle hire car?

Yes, this may be done upon collection of the hire vehicle or during your hire. If the vehicle is available and a successful payment for the extension is made in advance.

You will need to visit or call the office 3821 1622 for this arrangement.

Some Notes On Our Trucks

Our 3-tonne rental trucks can hold on average 22m³.  That is equivalent to an average 3-bedroom home. Our rental trucks are taller than a car, beware of trees, low bridges, awnings etc.
They do require more room to manoeuvre, take it slow and be sure to use the side mirrors in cramped situations.
The lift on the Cantilever Trucks can carry a tonne. It is useful to lift heavy items as commercial ovens or fridges, vending machines, motorbikes, toolboxes.
All Betta Auto Hire trucks are fitted with a hydraulic lift.  Our staff will direct you on how the lifter works on the day of pick up.

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Please Note: All hirers are subject to the terms and conditions on the rental agreement. All rates are quoted in Australian dollars. This web site contains general information. Nothing on this site should be taken as constituting specific information or advice or any form of offer or acceptance which give rise to any legal obligations on behalf of Betta Auto Hire. Rates are subject to change without notice. Copyright in all material on this website vests in Betta Auto Hire except where otherwise acknowledged.

ABOUT US

Betta Auto Hire have been operating out of Cleveland, Brisbane for over 20 years, hiring vehicles to locals and tourists alike. We pride ourselves on having competitive rates and an extensive range of passenger and commercial vehicles, and will always strive to give you the best service and experience possible.

CONTACT
  • 217 Bloomfield St, Cleveland QLD 4163
  • (07) 3821 1622